Effective Date: 21 March 2026
Fly Support Desk (“we,” “our,” or “us”), operated by Fly Support Travels LLC, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit https://flysupportdesk.com or use our services.
1. Information We Collect
We may collect the following information:
- Personal Information: Full name, email address, phone number, billing address
- Transaction Information: Payment details, service purchased, transaction history
- Travel Information: Booking requests, itineraries, and preferences
- Technical Data: IP address, browser type, device information, and usage behavior
2. How We Use Your Information
We use your information to:
- Provide travel-related assistance services
- Process bookings and transactions
- Send confirmations, invoices, and updates
- Provide customer support
- Prevent fraud and unauthorized transactions
- Improve our website and services
- Comply with legal obligations
3. Payment Processing & Security
All payments are securely processed via third-party payment providers such as Stripe.
- We do not store full credit/debit card details
- Payments are encrypted and processed under PCI-DSS compliance
- Payment data is handled directly by the payment gateway
By making a payment, you agree to the terms and policies of the payment processor.
4. No Storage of Sensitive Payment Data
We do not store:
- Full card numbers
- CVV/security codes
- Authentication credentials
5. Sharing of Information
We may share your information with:
- Airlines and travel service providers
- Payment processors (e.g., Stripe)
- Fraud detection and verification services
- Government/legal authorities when required
We do not sell or rent your personal data.
6. Fraud Prevention
We reserve the right to:
- Verify transactions and identity
- Flag suspicious activity
- Decline or cancel high-risk transactions
7. Cookies
We use cookies to enhance website functionality and analyze usage.
You can disable cookies in your browser settings.
8. Data Protection & Retention
We implement industry-standard security measures.
Your data is retained only for:
- Service delivery
- Legal and tax compliance
- Dispute handling
9. Your Rights
You may:
- Request access to your data
- Request correction or deletion
- Opt out of marketing communications
To do so, contact us at:
📧care@flysupportdesk.com
10. Third-Party Links
We are not responsible for third-party websites linked on our platform.
11. Policy Updates
We may update this Privacy Policy. Updates will be posted with a revised date.
12. Contact Information
Fly Support Desk
Operated by Fly Support Travels LLC
📍 2801 W Morris St
Indianapolis, IN 46221
USA
📞 +1 (574) 298-8479
📧 support@flysupportdesk.com
🌐 https://flysupportdesk.com
Add this in footer + checkout page:
Payment Disclaimer:
Fly Support Desk is an independent travel assistance service provider operated by Fly Support Travels LLC. We are not affiliated with any airline. All payments are securely processed through third-party payment gateways. We do not store sensitive payment information. By purchasing our services, you agree to our Terms & Conditions, Privacy Policy, and Refund Policy.